AI Adoption and Implementation for Commercial Property Firms

A single, scoped, fixed-price workflow or internal tool, delivered to production in weeks. It runs on your real data, in your environment. You own the code, the workflow and the output, with handover documentation and a bug-fix warranty.

A ninety-day programme: workflow audit, design, build, and team training. Several workflows shipped and integrated with the systems you already run, plus a governance framework so the firm can use the tools safely once we step back.

A rolling monthly engagement where we act as your technology partner: new automations, model upgrades as they arrive, and continued coaching. Rolling notice, no minimum term.

A client sent us a live acquisition data room of 171 documents. We returned a full analysis against their own due diligence checklist inside 80 minutes: a register of every document, the key dates, and the gaps flagged for chasing. Done manually that is several days of a surveyor's time.

A production tool that reads a lease against a defined schema and extracts the structured fields, citing the source clause and page for every value so a surveyor can check it. Exceptions are flagged rather than guessed, and a chartered surveyor signs off before anything is relied on.

We deliver migrations onto modern property management platforms, including firms moving off Qube and MRI. The software is rarely the difficult part. The work sits in the data audit, the chart of accounts, the reconciliation, and in getting people to change how they work.

Hillway. A RICS Regulated Firm (No. 900798) of chartered surveyors that also implements AI and technology systems. Our people have run commercial property management, service charges and lease advisory in practice, and also build the software. Most AI consultancies have to learn the property domain from the client. We start with it.

We do, for firms across the UK. Typical work includes lease abstraction, service charge budgeting and reconciliation, document and data room review, invoice coding, reporting, and migration onto modern property management platforms.

Most AI projects in property fail on domain understanding rather than technology. A general AI consultancy can build the tool but will not know how a service charge apportionment works or what RICS standards require. A property consultancy understands the work but cannot build the system. We do both in one firm, which removes the translation layer.

It starts with mapping how the business runs, not with the technology. We audit the current processes and data, identify the high volume and repeatable work, build and test against real files, train the team, and put governance around it. The common failure is stopping at a pilot, so the work is scoped to reach production use.

The RICS professional standard Responsible use of artificial intelligence in surveying practice has been effective since 9 March 2026. It applies to AI-system outputs that have a material impact on surveying service delivery. We are a RICS Regulated Firm and apply its scope, governance, assurance and communication requirements in our own delivery.

Yes. We are independent of the software vendors and work with whatever you already run, including Re-Leased, MRI Qube, Fixflo, Xero, Sage and CRM systems. Where a firm is moving between systems we deliver the migration itself, including the data audit, chart of accounts and reconciliation.

We run every method inside our own practice before selling it, and engagements start with a scoped pilot on your own data rather than a demonstration. As one example, a live acquisition data room of 171 documents was analysed against the client's own due diligence checklist inside 80 minutes.

Mainly UK small and mid-sized property businesses that want to modernise without hiring a chief technology officer or signing a large enterprise contract. We also support larger institutional clients on specific implementation programmes.